Shipping & Returns
Order Processing Time
We require 1 to 3 business days to process your order before it ships (Monday through Friday, excluding public holidays).
Delivery Options & Costs
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Free Standard Shipping: Enjoy free standard delivery on all orders worldwide with no minimum purchase requirements.
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Transit Times: Delivery estimates depend on your destination, generally arriving within standard international timeframes. Please note that public holidays and customs clearance can occasionally cause minor transit extensions.
Customs, Duties, and Taxes
Good news! For the US, Australia, Japan, Singapore, Malaysia, and Hong Kong, we provide fully all-inclusive shipping with zero surprise fees. We ship via Delivered Duty Paid (DDP)—all local import duties, customs clearance fees, and taxes are 100% prepaid by Flashback. The price you see at checkout is your final price.
For all other worldwide destinations: We include free international standard shipping, but shipments may be subject to local import fees or customs clearance taxes levied by your destination country. These regional charges are the responsibility of the recipient.
Please reach out to our support team if you need any clarification before ordering!
Lost, Stolen, or Damaged Packages
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Delivered Status: Flashback is not responsible for packages once tracking information marks them as delivered by the carrier. If your package shows delivered but cannot be located, please verify with household members/neighbors and reach out directly to your local courier.
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Damaged Arrivals: If your item arrives damaged, notify us within 48 hours of delivery via our website contact form along with photos of the product and packaging so we can resolve it promptly.
Returns & Refunds
30-Day Warranty & Defective Items
Your Flashback clasp is backed by a 30-day warranty against manufacturing defects from your receipt date (such as broken hooks or a faulty closure). Fill out our CONTACT form or email via ask@flashbackclasp.com with details and photo proof of the issue. Upon verification, we’ll gladly provide a replacement or a full product refund. Please note that if a physical return is required, return postage is paid by the customer, while Flashback covers the shipping cost of sending your replacement item.
Non-Returnable Items
To maintain strict hygiene standards and product integrity, all sales are final under the following conditions:
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Change of mind or incorrect size selection.
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Items that have been opened, used, or are missing their original packaging.
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Complimentary or promotional items.
Return Shipping Terms
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Free shipping promotions do not apply to return shipments.
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Original shipping fees are non-refundable unless a return is due to our error.
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For purchases made through external sales channels like local boutiques, please coordinate your return or exchange directly through their customer service portal.
Shipping & Tracking FAQ
Everything you need to know about getting your Flashback Clasp delivered.
Where do you ship from?
All orders are carefully packed and shipped directly from our base in Hong Kong or factory in China to destinations worldwide.
How long will my international order take to arrive?
Delivery times depend on your destination country. Generally, international shipments take between 7 to 14 business days to arrive. Please note that customs processing times can occasionally cause minor delays.
How can I track my order?
Once your order ships out, you will receive a confirmation email containing your tracking number and a link to monitor your package's journey in real-time.
Will I have to pay custom duties or import taxes?
If you are shipping to the US, Australia, Japan, Singapore, Malaysia, or Hong Kong, absolutely not! We offer Delivered Duty Paid (DDP) shipping to these regions, meaning all shipping, duties, and taxes are completely prepaid at checkout. What you see is your guaranteed final price.
For other international locations, your package includes free international standard shipping, but may be subject to local import duties or clearance fees depending on your country's customs regulations. These regional charges are determined by your local government and are the responsibility of the recipient.
I have a question about my delivery. How can I contact support?
We love keeping all our support efficient and in writing so we can assist you thoroughly! You can reach us anytime by filling out our CONTACT form or at ask@flashbackclasp.com and our team will get back to you during business hours.